Cetrix Blog

Best Customer Support Software Specs in 2017 for Your SaaS Business

Stewart Balanchine - Jun 21, 2017 10:55:59 AM

Customer service is the key to separating your SaaS business from your competitors in 2017. It is becoming increasingly important to understand the optimal ways of managing your customer support software. As technology advances, so does the manner in which business can offer support to its customers. The goal is to make the customers happy and loyal. Therefore, having professional and friendly experts available to answer customer questions, guide them and reaffirm your business is crucial. Listed below are the 4 best customer service system differentiators for your SaaS business in 2017.

Topics: Customer Services

Read More

Salesforce Customer Service Management Software Solutions

Stewart Balanchine - Jun 5, 2017 11:20:09 AM

The importance of good customer service online

Selecting a customer service management software that offers your company a full-service solution can be the difference between growing business or losing clients. A customer impact study notes that 89% of customers refuse to do business with a company that provided poor service, meaning that every mistake can cost you in the future. New customer acquisition is much more costly than maintaining a current client, so an investment in customer service is always one that should be carefully considered for a variety of reasons. Luckily, there are two companies that provide full customer service platforms, while both including Salesforce integration.

Topics: Customer Services

Read More

How to Personalize Learning in Higher Education

Mark Khabosha - May 7, 2017 5:52:53 PM

Moves to personalize learning in higher education

The quality of a higher education institution is measured by the success of its students. Many institutions are now embracing the fact that every student is different and in order to give the maximum chance for each student to reach their very best, there is a need to personalize the learning experience. To reach this goal, traditional methods of delivering educational services should be supplemented according to each student’s personal needs. The use of CRM to personalize learning is the most innovative solution to date. Any higher education institution can easily implement a CRM system for an improved student learning experience.

Topics: Salesforce in higher education

Read More

What Are the Benefits of Using Health Cloud for Hospitals and Clinics

Mark Khabosha - May 5, 2017 3:57:09 PM

Health Cloud for Hospitals

The evolution of technology means new innovative ways for businesses to get ahead and lead their industries. Healthcare is no exception. A Deloitte Survey on U.S. Health Consumers, 2012 claimed, “78% of patients are unsatisfied with the U.S. healthcare system.” The use of Salesforce Health Cloud for Hospitals was met with resistance at first, but today many health centers are embracing Salesforce’s innovative tool to deliver excellent quality care that benefits patients and leaves them satisfied. The benefits of using Health Cloud for Hospitals and clinics keep growing everyday as different establishments continue to discover new ways of applying cloud CRM solutions in healthcare.

Read More

Use CRM for Pharmaceutical Industry to Become Customer-Centric

Mark Khabosha - May 3, 2017 3:09:39 AM

The pharmaceutical market is getting more and more competitive every day and many companies are finding it challenging to secure solid financial returns. This has led many pharmaceutical companies to seek innovative ways to stay ahead in the market and improve their financial returns. With the rise of CRM, a number of pharmaceutical companies have seized the opportunity to develop new ways of reaching the market by transforming into customer-centric companies. This strategy is a way to encourage and maintain customer loyalty while pushing forward to dominate certain areas of the pharmaceutical market. Salesforce CRM is making it possible for companies to successfully implement the customer-focused strategy that is proving to be an innovative solution to the growing competition in the pharmaceutical industry.

Benefits of CRM in the pharmaceutical industry

Topics: Salesforce in Healthcare

Read More

Cetrix Blog

Subscribe to Cetrix Blog Notification

Cetrix blog posts discuss latest topics on CRM, marketing and analytics technologies and use in different sectors. Get notified of new blogs.

Subscribe to Email Newsletter

100% Privacy. No Spam.

surgery.jpg

Healthcare

Download and learn how the right CRM system can provide your business with the tools it needs to keep customers happy and grow.

Download

Salesforce For Small Business


Related Blogs

Best Customer Support Software Specs in 2017 for Your SaaS Business
Salesforce Customer Service Management Software Solutions
How to Personalize Learning in Higher Education
What Are the Benefits of Using Health Cloud for Hospitals and Clinics
Use CRM for Pharmaceutical Industry to Become Customer-Centric