CSM (City, Service, Mission) is a non-profit organization that provides effective urban ministry experiences that transforms lives, influence churches and communities, and honor Christ. Because this organization connects many individuals with housing and raises funds from a variety of sources, a sufficient web portal was necessary. Further more, after analyzing its databases, CSM realized it did not possess the organization it needed to optimize its operations. This organization lacked the ability to engage with individuals online meaningfully to inform about its mission, visions, and areas of operation.
This organization strives for the following:
Efficiently achieving these tasks requires an advanced online platform where users may register, engage, and learn more about this organization.
CSM was determined to implement a web portal and offer an online platform for users to learn more about its operations. To help, Cetrix introduced a complex web portal fully integrated with Salesforce to provide a sustainable solution to this organization’s concerns. Using Salesforce, Cetrix helped this organization reach its users seamlessly, and also assisted users with planning their journeys with CSM more methodically. Further more, with Cetrix’s help and a new web portal, this organization saw a substantial increase in donations and overall user activity.
Cetrix’s implementation of Salesforce provided CSM with the following:
Cetrix used Salesforce to provide CSM a centralized web platform on which it could inform users, accept donations, and organize and distribute data. In addition, Salesforce provided CSM a ubiquitous yet simplistic database where all data related to this organization’s operates could be stored and analyzed. Finally, Cetrix provided CSM with cutting-edge data analytic tools to assist with providing customized information to users.
Overall, Cetrix helped this organization by:
Cetrix utilized Salesforce to implement a fully integrated complex web portal that enables users to register and track their journeys.
Cetrix provided a set of unique data analytics tools to help this organization optimize user experiences.
Cetrix condensed this organization’s database into a single comprehensive database, increasing the ease of data analysis and utilization.