GVTC Communications, in addition to being a leader in fiber broadband which earned them the 64th largest fiber-optic provider in the United States by coverage area, offer DSL and high-speed Internet. This full-service communications provider also offers digital cable TV, phone, and smart interactive home security monitoring to more than 40,000 customers in areas north of San Antonio and South-Central Texas.
GVTC is dedicated to meeting high expectations and providing top-flight communications services and powerful technologies for residential and business customers in far north San Antonio, the Texas Hill Country, and South Texas. The goal for GVTC is to connect states to the world through better technology. To maintain the friendly, knowledgeable service that it has been defined with since the beginning, listen and respond to customers’ needs by offering new technologies and serving our communities.
Just as demand for voice, data, internet, and other digital services grew,
Data was shared between departments by individuals using excel spreadsheets rather than a system of record. They built new, next-generation fiber transmission technologies that created customer technical requirements which were not supported by their existing legacy order processing systems.
While accustomed to being a technology leader, GVTC knew it needed to find a solution that would help deliver a great platform that eliminates the current inadequacies and break into the line of business ethernet solutions. It set out to find the foundational technology to create an optimal, order workflow.
GVTC chose AgilePoint for the workflow management as it is ideal for working on eForm based applications and integrating with other tools like SharePoint. Not only are they superb, but they also do not take a lot of time to do.
“We are competing against very big competitors with deeper pockets than us so we have to have better processes to be more effective - more efficient to compete. We had a brand-new line of business that was starting to ramp up and we needed help. We are using AgilePoint to improve process efficiency and reduce costs”, says Marc Miller, Director, Strategic Planning and Business Integration.
They deliver disruptive technology to accelerate emerging digital business transformation through enabling a future-proof application strategy. With their process automation,
The solution yielded numerous benefits that increased overall operational efficiency:
GVTC’s move from manually managed processes to fully automated processs created a seamless order fulfillment process. The application provided management of critical service level agreements and the elimination of financial penalties under new carrier contracts.
The Ethernet Backhaul Order Fulfillment Project now automates the enterprise workflow from order to fulfillment at GVTC. It provides previously unavailable PC and mobile access to the entire cross-departmental process for all stakeholders and ensures compliance and audibility for every order.
Here is a remark by Thomas Hearn, Manager, Business Process, Business Operations & Billing, “AgilePoint is going to support us long-term in our strategic IT buildout. It is a perfect fit for us”.
Annual spending on customer service interactions decreased by 25%.
Content generated through its customer service interactions increased Activision’s self-service problem resolution to 85%.
Integration of Marketing Cloud’s Social Studio for customer services resulted in a 378% ROI, an average annual benefit of $800,000.
With the help of new possibilities in the digital age, especially through automation processes in combination with Artificial Intelligence there are three main advantages that can be used to increase sales:
Your employees, customers and not least your company will benefit from these results.
Together with our partners, we have many solutions for process automation. We will help you start into the digital age. So take your chance.