École hôtelière de Lausanne (EHL) are a hospitality management education organization in Switzerland. They already had an established brand presence attracting students worldwide, and were in need of a platform to support their long-term growth goals. Although EHL’s recruiting system were generating plenty of leads, there was nothing in place to nurture or follow-up individual applicants through their learning journey, which may exceed two years. This led to high student acquisition costs being unsustainable in the longer term. The second issue facing EHL was caused through the use of multiple non-integrated platforms to engage with prospective students. This resulted in incomplete information and lacked the ability to monitor the progress of individual leads.
EHL identified the following shortcomings in their existing marketing systems:
EHL found that by having a single platform to manage their account and activities it facilitated a better view of prospective student’s journeys. Using HubSpot’s automated marketing, EHL developed a series of business processes that reacted to enquiries, and managed their lead-nurturing and conversion processes. HubSpot COS provided a platform that improved landing pages and this formed a key area to the inbound marketing strategy. EHL reported that HubSpot also allowed them to better manage lead follow-up processes.
EHL benefited from HubSpot through:
HubSpot enabled the EHL to experience immediate benefits from the integrated platform. It enabled development of insight into how students were initially attracted online, how long they’d been interested, their prospective programs, and their hobbies and interests. EHL also created an automated lead-nurturing program which improved conversion rates.
In the first year, HubSpot improved their organization by achieving:
We now have joint sales and marketing goals which is a great step forward.
“The ability to show which sources have attracted visitors, prospect and leads is helping us with our marketing approach.”
With the help of new possibilities in the digital age, especially through automation processes in combination with Artificial Intelligence there are three main advantages that can be used to increase sales:
Your employees, customers and not least your company will benefit from these results.
Together with our partners, we have many solutions for process automation. We will help you start into the digital age. So take your chance.