Giving the enterprise the power to adapt to change beyond customer expections
The primary objectives of automation in an organization is to increase efficiency, lower costs, eliminate human related errors, and free valuable human resources to take on more complex and value-producing tasks. Reaching these goals will transform the organization into dynamic, agile, adaptable entities that are better fit to respond to the complex challenges and sustain their growth.
In the digital age where software platforms form the basis of business operations, this can be achieved by introducing into the organization’s business processes software systems that can take rules, assess situations based on those rules, communicate with different applications, connect to a range of data sources, and even learn and adapt over time.
At Cetrix, we work with our clients to identify high-impact and high-outcome processes to automate. We analyze the current business processes, work with our client to optimize the processes, and then develop an optimization plan using the best fit and most cost-efficient tools and methods. Most of these processes pass through several software systems that include several intra-application workflows, and therefore, in addition to optimized integration between these systems, two layers of automation needs to be designed and custom-developed in order to achieve efficiency.
Cetrix’s Digital Process Automation services is comprised of three components that together cover all aspects of an organizations business operations and offer a total digital process automation experience. These components are:
Intra-Application Automation: software applications such as Salesforce provide extensive, easy to use tools that automate almost any action that a user performs.
Inter-Application Automation: CCS uses enterprise-class tools, both COTS and custom developed, to automate the business processes that involve different software applications, operating systems, and data sources.
Robotic Process Automation: CCS designs and develops intelligent autonomous software agents that enable automation of many of the human-operated processes and actions at the UI level.