Marketing these days is all about personalization. It’s about making the customer feel cared about....
Optimize the conversion funnel.
Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.
Leverage social extensions
Extend your reach by merging digital commerce with social channels and online communities, such as Instagram and Facebook.
Go mobile
Master mobile commerce with a full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment.
Empower customer service teams.
Help service agents accelerate over-the-phone orders and check out on behalf of customers with real-time access to digital storefronts and order history. Empower agents to craft personalized experiences that scale.
Build commerce experiences quickly.
Interpret purchasing behavior and optimize your product bundles, sets, and deals with Einstein commerce Insights, an AI-powered shopping basket analysis dashboard.
Create consistent experiences anywhere.
Cultivate your customers. Understand how and when to engage them wherever they are in their journey.
Help Desk & Ticketing
Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.
Knowledge Base
Help customers help themselves and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.
Live Chat
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
Put customer data at your fingertips.
Arm your sales team with mobile access to all customer data, including full purchase history, the status of outstanding orders and service issues, and notes from other teams — all in one single view.
Build a smarter sales team
Give your sales team access to the data, analytics, and smart insights they need to craft more personalized, insightful solutions for their customers.
Build commerce experiences quickly.
Design, schedule, and publish pages with Page Designer. A drag-and-drop interface and powerful reusable components make it easy to build pages with clicks — not
code.
Launch campaigns faster.
Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support
.
Personalize merchandising
Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Unify products, pricing, and catalogs
Simplify merchandising with a centralized view of products and pricing across multiple sites, multiple languages, and multiple currencies.
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