Cetrix New eCommerce and Retail Solution

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Grow faster with ecommerce best breed of  solution stack built around your customers.

Grow faster with ecommerce built around your customers

Grow your business with Cetrix Smart Selling for Commerce

Boost Acquisition by Omni-channel

What’s the most efficient and cost effective way to attract new customers? Cetrix gives you the ability to determine which acquisition channels are the most effective or the most profitable.

Data Driven Selling

Customers are constantly bombarded with advertisements and sales pitches. They see them on social media, billboards, and every website they visit. That means it takes a lot more for an advertisement to not only catch their attentionbut also lead to conversion. This is where data can make the difference.

Reduce Cart Abandonment

Looking to increase profitability through improved customer retention? Our solution gives ecommerce and retailers the power to identify and target at-risk customers or abandoned carts their online cart or walk out of your store

Expand Cross-Sell / Upsell

Our smart segmentation helps you identify the best targets, timing, offers, andchannels to increase sales.

Grow revenue and relationships with a completely connected digital customer journey

BUILD BETTER DIGITAL COMMERCE EXPERIENCES

Convert more shoppers with seamless B2C digital commerce transactions.
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Optimize the conversion funnel.

Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.

Leverage social extensions

Extend your reach by merging digital commerce with social channels and online communities, such as Instagram and Facebook.

Go mobile

Master mobile commerce with a full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment.

Empower customer service teams.

Help service agents accelerate over-the-phone orders and check out on behalf of customers with real-time access to digital storefronts and order history. 
Empower agents to craft personalized experiences that scale
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PERSONALIZE WITH ARTIFICIAL INTELLIGENCE

Harness the power of AI— no data scientist required.
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Build commerce experiences quickly.

Interpret purchasing behavior and optimize your product bundles, sets, and deals with Einstein  commerce Insights, an AI-powered shopping basket analysis dashboard.

Create consistent experiences anywhere.

Cultivate your customers. Understand how and when to engage them wherever they are in their journey.

YOUR CUSTOMER EXPECT MORE

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
 
Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. The result? More delighted customers at every stage of their journey.
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Help Desk & Ticketing

Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.


Knowledge Base

Help customers help themselves and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.

Live Chat

Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.

CRM IS AN INTEGRAL PART OF CUSTOMER LIFE CYCLE MANAGEMENT

We support the complete customer journey across all major functions: commerce, marketing, sales, customer service, social channels, and more. By connecting the CRM with other cloud solutions, we can power the entire customer lifecycle — from awareness and acquisition, to purchase and fulfillment, to advocacy and retention.

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Put customer data at your fingertips.

Arm your sales team with mobile access to all customer data, including full purchase history, the status of outstanding orders and service issues, and notes from other teams — all in one single view.


Build a smarter sales team

Give your sales team access to the data, analytics, and smart insights they need to craft more personalized, insightful solutions for their customers.

CONTROL YOUR MARKETING AND MERCHANDISING

Empower your marketers and merchandisers with efficient commerce apps.
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Build commerce experiences quickly.

Design, schedule, and publish pages with Page Designer. A drag-and-drop interface and powerful reusable components make it easy to build pages with clicks — not
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Launch campaigns faster.

Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support
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Personalize merchandising

Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Unify products, pricing, and catalogs

Simplify merchandising with a centralized view of products and pricing across multiple sites, multiple languages, and multiple currencies.

Accelerate revenue across every channel with a connected, trusted platform.

What’s new in ecommerce and retail?

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GET STARTED TODAY

It is easy and quick to get started today with Cetrix eComm package. Don’t delay. Have an initial discussion with one of our team, share more about your business needs, and we can show you how simple it isto get started

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