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Salesforce Introduction

Intro to Salesforce for Small Business

Salesforce: The Premier CRM Platform

Customer Relationship Management systems organizes and optimizes the relationship between a provider entity and its consumers. The rules governing this relationship are so common that CRM systems have found their way into commercial and non-commercial arenas alike. One rule that's persistent in this relationship is simplicity. Salesforce CRM excels in simplicity. It combines the most advanced and innovative features with simplicity for users, developers and administrators.

Being a cloud platform, its depth of extensibility and possibilities for integration with other systems is virtually limitless. That is why it has become popular among businesses from all industries and sectors.

Cetrix Cloud Services selected Salesforce as its premier CRM offering because all the above virtues of Salesforce nicely coincide with our mission and vision of helping startups, SMEs, nonprofits and public organizations to use technology to optimize their operations.

The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli, but the Little Blind Text didn’t listen. She packed her seven versalia, put her initial into the belt and made herself on the way.

Table Of Contents

  1. Tips to Improve Your Customer Relationship Management System
  2. The Power of Salesforce Consulting Services
  3. Industries Using Salesforce CRM Platform

Our Approach

Our services add tremendous value to every Salesforce implementation we carry out. From consulting to support, Cetrix Cloud Services puts its customers above all priorities, as we feel fully responsible for every product and service we provide to our customers. This begins with free consultation and road map planning. The main advantages of our approach to Salesforce implementation are:

  • We try to be as flexible as possible with our prices so the customer who comes to us to solve their problems is satisfied.
  • We devise a plan that's adapted to the requirements and constraints of our customer;

  • We work with our customer in all phases of the project so that anything that's left out of the requirements statement is reflected in the outcome;

  • We support everything we do, and offer comprehensive support plans to our customers to choose from, according to their needs.

 

Our Services

 

  • Consultation

We understand how to leverage the native features of the platform for each customer. In our free initial consultation, we listen to our customers and then make an overall recommendation as to which edition of Salesforce CRM best fits their needs.

  • Customization

Although Salesforce can be used out-of-the-box, each customer needs to adapt it to their internal processes. This usually involves adding fields, creating reports, defining permissions and designing workflows. Within its different service plans, Cetrix offers various levels of customization. We also tailor our plans to each customer’s specific needs.  

  • Development

Cetrix developers have a broad range of Salesforce certifications and experience with other programming technologies. We specialize in the custom development of triggers, AppExchange solution development, and integrations through APIs and custom interface development. 

  • Integration

Cetrix Cloud Services specializes in integrating Salesforce with other systems. In some cases, it's a simple synchronization of data; in other cases, the integration can involve more complex planning and deeper expertise, using technologies such as ERP and accounting systems, document management platforms, location and mapping, financial transactions, etc. 

  • Adoption

One of the main reasons that CRM systems fail in organizations is the lack of proper attention to and planning for technology adoption. As part of its services, Cetrix Cloud Services creates an adoption plan for each customer according to their past experience, legacy systems, business processes, work culture and company goals. Training is at the core of every adoption plan. We train your personnel in using and administering your Salesforce implementation using salesforce.com's best practices and comprehensive training system. 

  • Support

Our support plans include almost any after-sales support needs of our customers. Besides these plans, we can quickly respond to small, one-off requests to complement our implementation. This may include adding a couple of new fields, modifying a workflow, assisting users in the use of different features, helping administrators in designing new templates and the like.

 

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Introduction to Salesforce for Small Business

Salesfoce Introduction

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