Salesforce Support Plans

Flexible, comprehensive and customizable plans to help you maximize return from your investment in Salesforce.

Support-8

$ 880 8 Hours of Support

$440 For Nonprofits

Salesforce Products
 
  • Sales Cloud
  • Salesforce for Nonprofits
  • Service Cloud
  • Community Cloud
  • Marketing Cloud
  • Pardot
  • Wave Analytics
  • App Cloud/Force.com
  • Chatter
  • Work.com
  • Data.com
 
 
Development Support
 
  • Triggers
  • Sites
  • Visualforce
  • Flows
  • Testing
  • Lightning Components
  • Custom Apps

 

Data Services
 
  • Import Wizard
  • Apex Data Loader
  • Jitterbit Data Loader
  • dataloader.io

 

Third Party Apps Support
 
  • DocuSign
  • Chargent
  • RingCentral
  • CRMFusion Suite
  • MapAnything
  • Kenady Cloud ERP
  • Conga
  • FormAssembly
  • PropertyBase
  • RingLead Suite
  • TaskRay
  • Implisit
  • OwnBackup
 
 
Support Options
 
  • Phone (8am-5pm, Weekdays)
  • Chat (8am-5pm, Weekdays)
  • Email (24/7/365)

Support-20

$ 1950 20 Hours of Support

$980 For Nonprofits

Salesforce Products
 
  • Sales Cloud
  • Salesforce for Nonprofits
  • Service Cloud
  • Community Cloud
  • Marketing Cloud
  • Pardot
  • Wave Analytics
  • App Cloud/Force.com
  • Chatter
  • Work.com
  • Data.com
 
 
Development Support
 
  • Triggers
  • Sites
  • Visualforce
  • Flows
  • Testing
  • Lightning Components
  • Custom Apps

 

Data Services
 
  • Import Wizard
  • Apex Data Loader
  • Jitterbit Data Loader
  • dataloader.io

 

Third Party Apps Support
 
  • DocuSign
  • Chargent
  • RingCentral
  • CRMFusion Suite
  • MapAnything
  • Kenady Cloud ERP
  • Conga
  • FormAssembly
  • PropertyBase
  • RingLead Suite
  • TaskRay
  • Implisit
  • OwnBackup
 
 
Support Options
 
  • Phone (8am-5pm, Weekdays)
  • Chat (8am-5pm, Weekdays)
  • Email (24/7/365)

Support-80

$ 6800 80 Hours of Support

$3360 For Nonprofits

Salesforce Products
 
  • Sales Cloud
  • Salesforce for Nonprofits
  • Service Cloud
  • Community Cloud
  • Marketing Cloud
  • Pardot
  • Wave Analytics
  • App Cloud/Force.com
  • Chatter
  • Work.com
  • Data.com
 
 
Development Support
 
  • Triggers
  • Sites
  • Visualforce
  • Flows
  • Testing
  • Lightning Components
  • Custom Apps

 

Data Services
 
  • Import Wizard
  • Apex Data Loader
  • Jitterbit Data Loader
  • dataloader.io

 

Third Party Apps Support
 
  • DocuSign
  • Chargent
  • RingCentral
  • CRMFusion Suite
  • MapAnything
  • Kenady Cloud ERP
  • Conga
  • FormAssembly
  • PropertyBase
  • RingLead Suite
  • TaskRay
  • Implisit
  • OwnBackup
 
 
Support Options
 
  • Phone (8am-5pm, Weekdays)
  • Chat (8am-5pm, Weekdays)
  • Email (24/7/365)

A Few Notes & Terms

All support plans are provided within the general framework of these notes and terms

Key Project Personnel

Before we start a new implementation, we assign a Salesforce-certified consultant to manage the project. We ask all our Clients to provide a single point of contact to coordinate with Cetrix’s project manager.

Software Licenses

Acquiring licenses for Salesforce cloud applications and any other software to be integrated with Salesforce is the responsibility of the Client. A license for every software shall be provided to Cetrix to be used throughout the implementation process.

Delivery Method

We deliver all our services via web conferencing in order to expedite the implementation process and eliminate unnecessary expenses. This includes user and admin training.

Data Migration

The packages described above include data migration using CSV files with no more than 40,000 records of cleaned-up data for each object. Cetrix can provide other data-related services upon request and for additional fees.

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