Business Productivity with Salesforce

Business productivity realised with Salesforce and Cetrix Cloud Services

SF Intro

Salesforce Introduction

Intro to Salesforce for Small Business

Intro to Salesforce for Small Business

Salesforce: Achieve Business Productivity

Customer Relationship Management systems organize and optimize the relationship between a provider entity and its consumers. The rules governing this relationship are so common that CRM systems have found their way into commercial and non-commercial arenas alike. One rule that's persistent in this relationship is simplicity. Salesforce CRM excels in simplicity. It combines the most advanced and innovative features with simplicity for users, developers and administrators.

Being a cloud platform, its depth of extensibility and possibilities for integration with other systems is virtually limitless. That is why it has become popular among businesses from all industries and sectors.

Cetrix Cloud Services selected Salesforce as its premier CRM offering because all the above virtues of Salesforce nicely coincide with our mission and vision of helping startups, SMEs, nonprofits and public organizations to use technology to optimize their operations. 

By Business Type

Salesforce and Cetrix Cloud Services will help your Startup grow and expand by helping you to acquire customers, learn about them and foster both their growth and yours. With a unique set of tools that allow you to collect and analyse data, track and manage customer contacts, organise your sales and service pipelines and collaborate across multiple devices anytime and anywhere, Salesforce for Startups is specifically designed to help realise your growth and your goals. 

Nurture deeper relationships with clients and prospects by gaining a better understanding of their needs using a data integrated approach and proactive tracking while leveraging the cloud, allowing all members of your business to easily collaborate across any channel or device. Information is collected, analyzed, and stored automatically, and can be accessed and updated in real time to give a complete picture of your clients and respond to their needs and requirements.

By Productivity and Need

Needs and requirements vary from business to business. However, there are a number of things that they all have in common.

Lead generation and prospecting can be a challenge. Issues finding the right leads at the right time for your sales team to engage with can be overcome by having a robust system in place that uncovers intelligent information about the people you're having conversations with. Being able to analyse this information and understand it is crucial to the success of your business.

Not only this, but having both your sales and marketing team work together and converge under one platform and roof is necessary in today's modern world in order to stay ahead of the competition.

Nurturing relationships with clients through email, social and chat as well as being able to do this on the go across any connected device is mandatory these days.

Salesforce can help you meet the demands of your prospects and clients, while organising your business and bringing your sales and marketing teams closer together through a single pane of glass.

By Industry

 Integrating customer data onto a single platform helps you to understand your customer journey more fully and can help identify and capitalise on opportunities for cross-selling, and create personalised offerings of products and services for each individual. Ensuring the approach is focused on the customer is a must regardless of what industry you operate in. With the right system in place, it's easy to deliver effortless engagements that customers love, in real time and across any device.

Having a 360 degree view of customers at both a personal and business level ensures the conversation you’re having with them meets all their needs and engages them in the way they want. 

Salesforce CRM can provide a solution for the industry you're in and can help you grow and expand whilst keeping your customers at the center of your focus.

Our Approach

Our services add tremendous value to every Salesforce implementation we carry out. From consulting to support, Cetrix Cloud Services puts its customers above all priorities, as we feel fully responsible for every product and service we provide to our customers. This begins with free consultation and road map planning. The main advantages of our approach to Salesforce implementation are:

  • We try to be as flexible as possible with our prices so the customer who comes to us to solve their problems is satisfied.
  • We devise a plan that's adapted to the requirements and constraints of our customer.

  • We work with our customer in all phases of the project so that anything that's left out of the requirements statement is reflected in the outcome.

  • We support everything we do, and offer comprehensive support plans to our customers to choose from, according to their needs.

 

Our Services

 

  • Consultation

We understand how to leverage the native features of the platform for each customer. In our free initial consultation, we listen to our customers and then make an overall recommendation as to which edition of Salesforce CRM best fits their needs.

  • Customization

Although Salesforce can be used out-of-the-box, each customer needs to adapt it to their internal processes. This usually involves adding fields, creating reports, defining permissions and designing workflows. Within its different service plans, Cetrix offers various levels of customization. We also tailor our plans to each customer’s specific needs.  

  • Development

Cetrix developers have a broad range of Salesforce certifications and experience with other programming technologies. We specialize in the custom development of triggers, AppExchange solution development, and integrations through APIs and custom interface development. 

  • Integration

Cetrix Cloud Services specializes in integrating Salesforce with other systems. In some cases, it's a simple synchronization of data; in other cases, the integration can involve more complex planning and deeper expertise, using technologies such as ERP and accounting systems, document management platforms, location and mapping, financial transactions, etc. 

  • Adoption

One of the main reasons that CRM systems fail in organizations is the lack of proper attention to and planning for technology adoption. As part of its services, Cetrix Cloud Services creates an adoption plan for each customer according to their past experience, legacy systems, business processes, work culture and company goals. Training is at the core of every adoption plan. We train your personnel in using and administering your Salesforce implementation using salesforce.com's best practices and comprehensive training system. 

  • Support

Our support plans include almost any after-sales support needs of our customers. Besides these plans, we can quickly respond to small, one-off requests to complement our implementation. This may include adding a couple of new fields, modifying a workflow, assisting users in the use of different features, helping administrators in designing new templates and the like.

 

WATCH DEMOS

Introduction to Salesforce for Small Business

Salesfoce Introduction

CASE STUDIES

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